When it comes to questionable business practices among real estate industry insiders, nothing quite beats the loan officer who purposefully chooses not to disclose critical information to the borrower. Simply stated, unethical loan officers don’t like to give borrowers the whole picture of what the final loan looks like before closing for fear that the borrower may do what they’re supposed to… namely, shop for the best deal.
Think about it for a second. If a borrower finds a loan that costs less, offers a better rate, or is a more stable product, they might decide to go with that loan instead of the one being offered by the loan officer who reveals little to no information about his or her loan offering. By not allowing the borrower to make a fully informed and educated decision, the unethical loan officer increases the chances that the loan–whatever its ultimate terms are–will close.
Some of the information commonly withheld or not given in a timely fashion–as you will see in the following homeowner’s story–includes a loan’s costs, fees, interest rate, and other crucial information about the loan product itself. As you read the story below, see if it doesn’t sound like an all too familiar one.
My husband and I live on a farm in the eastern part of Michigan. Soon after we purchased our place, we had well over 20% worth of “down equity,” and collectively, my husband and I had what we felt was a very good income. In 2000, after being told they could beat our current lending institution’s costs and rates, we switched our mortgage to Countrywide Home Loans, a division of Countrywide Financial.
Like many homeowners, we thought we could trust our loan officer (I’ll simply refer to him as “R.C.”); so much so that we recommended him to members of our family.
R.C. told us that a “No Doc” loan would be the easiest way to avoid looking for all the paperwork we would need to be approved for the new loan, and since my husband and Iwere busy with our lives, we determined that the No Doc route was the perfect option.
We told R.C. that we wanted a 30-year fixed loan, and we knew enough to ask for the costs associated with the mortgage upfront. Even though he was easy to talk to and seemed trustworthy, my husband and I had to pry every bit of information out of R.C. I asked several times for specific papers before closing, so I could review them, but was always told not to worry about costs because they were going to be attached to the back of the loan.
At the end of the day, despite asking repeatedly, we never received any of our costs in advance. It wasn’t until our closing—which R.C. did not attend–that I finally saw the true costs associated with the loan.
When we looked into refinancing—this time in 2005–we asked Countrywide. how much we could borrow, to which they replied, “How much to you want?” (apparently, a credit rating of 690 along with a solid income translated into the feeling that we could truly ask for any amount and get it). . At the time, we did not give them a figure but were really surprised when our appraisal came back showing that our home was worth a whopping $411,000. From our perspective, there was no way that amount was correct. At best, our home at that time was worth somewhere in the range of $315,000 to $325,000 (based on the sale prices of comparable homes in our immediate area). Again, we did not know any of this until the time of closing.
At our closing, we learned that we had another secondary equity loan on the property for $60,000. I was not happy and called our loan officer, R.C., again at the closing.
I asked to have the entire amount rolled into one loan and he made excuses about why they had to structure it this way to get the loan through. How could that be with a high credit rating, I wondered In addition, R.C. assured us that we could always consolidate the loans together after closing if we would like.
Another errant item I noticed at the closing was that Countrywide was trying to charge my husband and I for homeowner’s insurance, which I already had and had sent proof of to the company. If I had not caught it, we were sure to be paying for it.
By the time 16 months had gone by, the interest on the home equity loan jumped from 8.25% to 11%, often jumping as much as .25% in a month’s time for several months in a row As you can imagine, we just could not afford the payments on any longer. I tried to refinance again, but of course, our credit score had lowered as a result of struggling to make payments. Like many other people, we were told it wasn’t possible to refinance because our house wasn’t worth as much now. In other words, our house was now upside down in its value.
Countrywide posts everywhere–on all their paperwork and strategically throughout their website–that they can help if you are struggling with payments and that they have “counselors” you can talk to. They even sent us letters to that effect. My husband and I called many times to try to work things out with them and they just demanded money and made harassing threats. Countrywide representatives often called us six or more times a day demanding payment, and even went so far as to harass us at work. They even told my secretary of my situation and harassed her!
During our time of trying to make the payments, I was often driven to tears and hysterics by Countrywide’s harassing phone calls, threats and no help whatsoever from their customer service department. It was just awful! They didn’t give us any alternatives; just threats if we did not make the payments. We were told we would face criminal charges, be tossed out on the street, lose everything we have, and be marked as debtors forever on our credit reports and more. They humiliated us at every chance they could and treated us like dirt. I cannot begin tell you the stress it created at an already stressful time.
~ Jean and Steven Sample
When you stop to consider the lack of information given to some borrowers and the tactics used by some loan officers to “get the loan done,” it is not all that difficult to see why there are so many problems with loans in the market today. The refinancing party ultimately comes to an end, leaving the borrower to pick up the shattered pieces.